Terms and conditions

ParlorPe is an online booking platform. We help customers find salons and beauty parlours, compare their services and prices, and request an appointment. We are not a salon or parlour ourselves and we do not provide beauty services.

Each appointment is an agreement between you and the business you book. That business is responsible for the services it provides, its prices, its premises and its staff.

• You must be at least 16 years old to create an account. If you are younger, a parent or guardian must make the booking.
• Give us accurate details, including a name and phone number the salon can reach you on.
• Keep your password private. You are responsible for activity on your account. Tell us straight away at hello@parlorpe.com if you think someone else has used it.
• One person, one account. Accounts may not be sold or transferred.

When you book, you send a request to the business for the services, date and time you chose. Some businesses confirm automatically; others confirm by hand. You will see the status in My bookings. A booking is only confirmed once its status says so.

Prices are set by each business and shown before you book. Unless the business tells you otherwise, you pay the business directly at its premises after your appointment. ParlorPe never asks customers to pay online, and never charges customers a booking fee. If anyone asks you to pay ParlorPe for a booking, please tell us.

Durations are estimates. The final price can change if you ask for different or extra services at the salon; agree any change with the business before the work starts.

• You can cancel from My bookings up to the cancellation window shown on the business’s page (for example, 4 hours before). After that, please contact the business directly.
• Please arrive on time. A business may shorten or rebook an appointment if you are late.
• A business may cancel a booking, for example because of illness or an emergency. We will notify you and you can book another time.
• Repeated no-shows or late cancellations may lead us to limit or close an account.

Only customers with a completed booking can review that business. Reviews must be honest, about your own experience and free of abuse, hate speech, personal information or advertising.

We do not edit reviews or remove them because they are negative. We may hide a review that breaks these rules, and businesses can reply publicly. By posting a review you allow us to display it on ParlorPe.

If you list a salon or parlour on ParlorPe, these additional terms apply:

• You must be the owner or an authorised manager of the business, and the details you publish (name, address, services, prices, photos, team) must be accurate and yours to use.
• Before your page can go live, our team reviews your profile: your details, at least four genuine photos and at least three services with prices. We may ask for changes or decline a business.
• Zero tolerance for unethical activity. Only genuine salon and parlour services may be listed. Adult or sexual services, illegal or unlicensed treatments, explicit or misleading photos, and fake reviews are strictly prohibited. If we find, or receive a credible report of, any such activity, we will suspend the account immediately and remove the listing, without a refund of plan fees, and may report serious cases to the authorities.
• Building your page is free. To go live you choose a monthly, quarterly or yearly plan and pay the invoice by bank transfer using the payment reference shown. Your page goes live once we have verified the payment.
• ParlorPe takes no commission on bookings. Customers pay you directly and you are responsible for your own taxes, licences and permits.
• Plans renew at the end of each period. If a renewal invoice is not paid, your page moves to a short grace period and is then hidden until payment is verified. Plan fees already paid are not refundable, except where the law requires it or we end the service without cause.
• You must honour confirmed bookings and the prices shown at the time of booking, keep your availability up to date, and treat customers’ details as confidential, using them only to manage their appointment.
• We may review, edit for formatting, hide or remove a listing that is inaccurate, misleading or breaks these terms, and we may verify your identity or business before publishing.

When you use ParlorPe you agree not to:

• make fake bookings, post fake reviews or impersonate anyone;
• harass, threaten or discriminate against customers, staff or businesses;
• scrape, copy or resell data from the site, or use bots to make bookings;
• try to break, overload or get around the security of the site, or access accounts that are not yours;
• upload anything unlawful, harmful, or that you do not have the right to share.

We may suspend or close accounts that break these rules.

The ParlorPe name, logo, design and software belong to us. Businesses keep ownership of the photos and text they upload, and give us a non-exclusive licence to display them on ParlorPe and in our marketing of their listing while they are listed. You may not use our brand without written permission.

We work hard to keep ParlorPe available, accurate and secure, and we check businesses before they go live. However, we do not control the services businesses provide and cannot guarantee their quality, safety or results. Any complaint about a service should first be raised with the business; if you cannot resolve it, tell us and we will help where we can.

To the extent the law allows, ParlorPe is not liable for losses arising from a service provided by a business, or for indirect or unforeseeable losses. Nothing in these terms limits any liability that cannot be limited by law, or your statutory rights as a consumer.

We may update these terms as the service grows. If a change is significant we will tell you by email or on the site before it takes effect. The date at the top shows the latest version.

You can stop using ParlorPe at any time and ask us to delete your account by emailing hello@parlorpe.com. We may suspend or close an account that breaks these terms.

These terms are governed by the laws of Pakistan. If you live elsewhere, you also keep any protections the law of your country gives you as a consumer.

We always prefer to resolve concerns informally first. Write to us at hello@parlorpe.com and we will reply, usually within one business day. How we handle your personal data is explained in our privacy policy.